About Us

Since 2017, the goal of the Facebook Community Mobile Market has been to serve affordable food to communities where fresh quality produce is not easily accessible.  To help address the issue of food insecurity and lack of access to organic produce during these unprecedented times, we have adapted our service into a drive-thru market for the communities of Belle Haven and East Palo Alto.

This SAFE (Safe Allocation of Food Essentials) program sources organic produce directly from local farmers. We also offer food essentials in our Meal Deal bags, which are sourced from small businesses from our community. These bags are sold at a discounted rate.

Here's how our Market works:

  • Order Ahead:

    • All orders are encouraged to be placed online previous to arrival or via our call service (650)781-6622  (EBT orders will be processed using our call center.) Providing payment beforehand will minimize risk exposure; our goal is to keep everyone safe.
    • Visit www.communitymobilemarketorders.com to place your order.
  • Drive-Thru & Pick Up on Sunday:

    • On Sunday, head to either of our two drive-thru locations:
      • Menlo Park Library - 413 Ivy Drive - 9:00am-12:00pm
      • YMCA EPA - 550 Bell St, East Palo Alto, 1:30-2:30pm
  • Help Keep Everyone Safe:

    • Please follow the signs and remain in your car.
    • Wear your mask when interacting with our staff.
    • Our staff will ask your name and pass your bags in through your window or place them in your trunk.
    • All products will be pre-bagged and ready for you when you arrive.
    • If you are visiting us on foot, please remember to maintain a 6 foot social distance (and wear your mask) to keep yourself and those around you safe. 

 

Frequently Asked Questions

Where do I pick up my order? 

You can pick up your orders at either one of our two locations: 
Bella Haven Library - 413 Ivy Drive, Menlo Park, CA  - 9:00am-12:00pm  
YMCA East Palo Alto - 550 Bell Street, East Palo Alto, CA  - 1:30pm-2:30pm

When is your new weekly menu available?

Our new menus are available every Tuesday at 8:00am.

When do I pick up my order?

You can pick up your order at either location on Sundays. Our hours are Belle Haven Library 9:00am-12:00pm and YMCA EPA 1:30-2:30pm.

How do I pick up?

Simply drive to the location of your choice and follow the signs upon arrival. Our staff will ask your name and place your order in your car.

Who is this market for?

The Facebook Community Mobile Market was created for the communities of Belle Haven and East Palo Alto to provide fresh and affordable organic produce where it was not easily accessible.

Is this market available outside of Belle Haven & East Palo Alto?

Currently no. Our market is targeted toward the communities directly surrounding our Facebook Headquarters in Menlo Park.

Do you accept cash? 

To ensure the safety of our customers and staff, we are currently not accepting cash orders.

Do you accept EBT?

Yes! Please call us to setup your EBT Code to safely place your order online. (650) 781-6622.

Can I order by phone?

Yes. Simply give us a call to place your order (650) 781-6622. Hablamos español.

I have questions, changes, or concerns about my order. Who do I contact?

For immediate response regarding your pickup order, call our customer service number (650) 781-6622. For feedback about our service or products, please email us FBCommunityEvents@fb.com.

Do you accept returns?

To ensure the safety of our customers & staff, we do not currently accept returns. Please see our refund policy.

Do you accept refunds?

If you have any issues with your order, please contact us immediately to let us know. We recommend you do so as soon as possible as we cannot provide refunds, credits, or adjust charges on orders if you don’t report the issue within 7 days from when the order was picked up.

If you have missing products or an issue with your order, we, at our sole discretion, may give you credit for the product, and in some situations, issue a partial or full refund. We reserve the right to require a photograph for product quality complaints, before any refund or credit will be issued.

 

Contact Info:

Email: FBCommunityEvents@fb.com
Phone: (650) 781-6622
Social Media: @FBMobileFarmersMarket

What if I forgot to pick up my order?

We do not provide refunds for orders that are not picked up by 2:30pm on Sunday. Any forgotten or abandoned items are donated to a family in need via one of our nonprofit partners.

How long will my refund take?

If you receive a refund, depending on your bank or credit card company, it can take between 5 to 10 business days for the refund to process once it’s been issued. If you don't see a refund reflected within that time frame, please contact your bank or credit card company directly regarding their policies on refunds.

I'm interested in becoming a vendor, who can I reach out to?

We love working with local vendors and small businesses. Please email us at FBCommunityEvents@fb.com.

How do you select your vendors?

One of our missions is to empower and support local vendors, farmers and small businesses. To ensure we are supporting local, we try to source products from vendors within a 100 mile radius of our Mobile Market.

For any other questions about the FB Community Mobile Market, please email us FBCommunityEvents@fb.com