FAQ

Frequently Asked Questions

WHERE do I pick up my order? 

You can pick up your orders at either one of our two locations: 
Bella Haven Library - 413 Ivy Drive, Menlo Park, CA  - 9:00am-12:00pm  
YMCA East Palo Alto - 550 Bell Street, East Palo Alto, CA  - 1:30pm-2:30pm

When is your new weekly menu available?

Our new menus are available every Tuesday at 8:00am.

WHEN do I pick up my order?

You can pick up your order at either location on Sundays. Our hours are Belle Haven Library 9:00am-12:00pm and YMCA EPA 1:30-2:30pm.
When is the new menu available?
Our new weekly menus will be available on Wednesdays at 8am for the following Sunday. This ensures our farmers can plan the freshest harvest available for Sunday.

How do I pick up?

Simply drive to the location of your choice and follow the signs upon arrival. Our staff will ask your name and place your order in your car.

Who is this market for?

The Facebook Community Mobile Market was created for the communities of Belle Haven and East Palo Alto to provide fresh and affordable organic produce where it was not easily accessible.

Is this market available outside of Belle Haven & East Palo Alto?

Currently no. Our market is targeted toward the communities directly surrounding our Facebook Headquarters in Menlo Park.

Do you accept cash? 

To ensure the safety of our customers and staff, we are currently not accepting cash orders.

Do you accept EBT?

Yes! Please call us to setup your EBT Code to safely place your order online. (650) 781-6622.

Can I order by phone?

Yes. Simply give us a call to place your order (650) 781-6622. Hablamos español.

I have questions, changes, or concerns about my order. Who do I contact?

For immediate response regarding your pickup order, call our customer service number (650) 781-6622. For feedback about our service or products, please email us FBCommunityEvents@fb.com.

Do you accept returns?

To ensure the safety of our customers & staff, we do not currently accept returns. Please see our refund policy.

Do you accept refunds?

If you have any issues with your order, please contact us immediately to let us know. We recommend you do so as soon as possible as we cannot provide refunds, credits, or adjust charges on orders if you don’t report the issue within 7 days from when the order was picked up.

If you have missing products or an issue with your order, we, at our sole discretion, may give you credit for the product, and in some situations, issue a partial or full refund. We reserve the right to require a photograph for product quality complaints, before any refund or credit will be issued.

 

Contact Info:

Email: FBCommunityEvents@meta.com
Phone: (650) 781-6622
Social Media: @FBMobileFarmersMarket

What if I forgot to pick up my order?

We do not provide refunds for orders that are not picked up by 2:30pm on Sunday. Any forgotten or abandoned items are donated to a family in need via one of our nonprofit partners.

How long will my refund take?

If you receive a refund, depending on your bank or credit card company, it can take between 5 to 10 business days for the refund to process once it’s been issued. If you don't see a refund reflected within that time frame, please contact your bank or credit card company directly regarding their policies on refunds.

I'm interested in becoming a vendor, who can I reach out to?

We love working with local vendors and small businesses. Please email us at FBCommunityEvents@fb.com.

How do you select your vendors?

One of our missions is to empower and support local vendors, farmers and small businesses. To ensure we are supporting local, we try to source products from vendors within a 100 mile radius of our Mobile Market.

We prioritize the safety and well-being of our employees and community. As a result, we reserve the right to refuse service to any individual.

For any other questions about the FB Community Mobile Market, please email us FBCommunityEvents@fb.com