Returns & Refunds

We know that sometimes, things don't work out as planned.  Please reach out to us with any questions, changes, or concerns about your order.

I have questions, changes, or concerns about my order. Who do I contact?

For immediate response regarding your pickup order, call our customer service number (650) 781-6622. For feedback about our service or products, please email us FBCommunityEvents@fb.com.

Do you accept returns?

To ensure the safety of our customers & staff, we do not currently accept returns. Please see our refund policy.

Do you accept refunds?

If you have any issues with your order, please contact us immediately to let us know. We recommend you do so as soon as possible as we cannot provide refunds, credits, or adjust charges on orders if you don’t report the issue within 7 days from when the order was picked up.

If you have missing products or an issue with your order, we, at our sole discretion, may give you credit for the product, and in some situations, issue a partial or full refund. We reserve the right to require a photograph for product quality complaints, before any refund or credit will be issued.

What if I forgot to pick up my order?

We do not provide refunds for orders that are not picked up by 2:30pm on Sunday. Any forgotten or abandoned items are donated to a family in need via one of our nonprofit partners.

How long will my refund take?

If you receive a refund, depending on your bank or credit card company, it can take between 5 to 10 business days for the refund to process once it’s been issued. If you don't see a refund reflected within that time frame, please contact your bank or credit card company directly regarding their policies on refunds.
 

We prioritize the safety and well-being of our employees and community. As a result, we reserve the right to refuse service to any individual.